We are experiencing a large increase in the pet population. While we are still trying to see new clients for appointments, due to limited staffing and Veterinarian availability priority will be given to our current clientele.
We ask for your understanding as we only have so many appointments in the day that we are able to accommodate, while we want to be able to offer assistance to everyone who calls, we do not want to sacrifice the quality of our care to do so.
Please be aware that in some cases your pet will be referred to the Emergency Hospital or you will be advised to contact other Veterinary Clinics in the area.

New Clients/Pets will be placed on a waitlist under the discretion of our veterinarians.

Thank you so much for your continued support and understanding.

In the Covid area as well can you update the Please Note Section regarding payment to say “We are able to accept  Visa, Mastercard, American Express and Etransfer at this time. Ideally, it is preferred to have contactless payment, however, we will accept Debit as well. We are still not accepting cash.

For the health and safety of our clients and our staff, while we have resumed regular services, we are maintaining  “HANDS FREE” DROP-OFF CARE at this time.

What does this mean for you and your pets?

We are able to see pets for regular appointments, sickness, injury and surgeries but we will be admitting them to the hospital for appointments from the parking lot.  We ask that you wait in your vehicle onsite for the doctor to call you on your cell phone so they can go over things with you before moving ahead with any treatments. Please note this means our door is closed to the public.

Make sure your pet is coming into the clinic in either a secure carrier or on leash. This is a safety issue for your pet if they happened to get loose in the parking lot. We ask that cats come in a carrier to their appointment.

If you have booked an appointment please give us a call from your car when you arrive at (519) 895-8883 and we will meet you outside to bring your companion into the clinic. We ask that a mask be worn anytime you are conversing in person with one of our staff members.

If you require food or medications for your pet, please call us from your vehicle and we can bring these items to your car, or visit our webstore to arrange free shipping of your pet’s favourite foods directly to your home for orders over $75.

Please note: We are only able to accept Visa, Mastercard, American Express and e-transfers for payment during this time. We will not be accepting cash or Debit payments so that we are able to distance properly.

Please check our Facebook page for further updates.